Get a routing read before the wrong form eats the good details.
Use contact when the build is multi-piece, timeline-sensitive, memorial-heavy, or simply too nuanced to choose between Products, the configurator, and consult without a human read.
Not sure which lane fits? Email [email protected] and we will tell you whether to start on Products, move straight to the configurator, or open the consult board instead.
Same proof desk either way: Products, the configurator, and consult all land in the same workshop. The lane only changes how much context gets attached before pricing. If you only need proof-stage answers first, start with the FAQ .
Workshop routing desk
One human routing read here saves three cleanup emails later.
- Products is the family board, the configurator is the bench ticket, and contact is the routing desk when neither feels safe yet.
- If the job needs a human read, the workshop should say that early instead of after the wrong form eats the details.
- Routing correctly is faster than untangling a mismatched intake later.
Products, configurator, or consult?
Products handles family choice, the configurator handles bench-ready one-offs, and anything with approvals, launches, batches, or sensitive context should start with a planning read.
Workshop shorthand
If you are hesitating because the project feels bigger than a one-line form description, that is usually the signal to route it through a human before the wrong intake steals the good details.
Quick-start build
Use the configurator when your idea already fits the menu.
Best for gifts, pet portraits, memorial keepsakes, and shelf pieces when you already know the family, vibe, and main references.
- You already know the family, style, and finish direction.
- It is one piece or a very small set with no packaging or approval chain.
- You want pricing, uploads, and a proof-ready quote in one clean form.
Proof note
The configurator keeps photos, finish choices, and personality notes together so the first proof starts informed instead of guessy.
Guided project planning
Use the consult flow when scope or sensitivity changes the handoff.
Built for batches, launch dates, memorial series, creator drops, or any project that needs production planning before the quote can stay honest.
- Multiple pieces, approvals, packaging, launch dates, or venue constraints.
- The emotional context matters enough that you want the plan before the form.
- You need a proof plan and reviewer path, not just an instant estimate.
Proof note
The consult lane maps what the first proof should show, who needs to review it, and which costs belong in the first quote.
Common reasons to reach out
Contact is best when the project needs more context before the quote or production plan makes sense.
Launches, batches, and brand drops
Large custom commissions
Batch gifts, creator merch, memorial sets, or event drops that need a plan before the quote.
Why this goes here
Use this route when the project needs a little production math, a few approval checkpoints, or an honest timeline before the pricing can stay believable.
Route to: Consult planning if scope is heavy, or email the workshop first for a quick routing read before pricing starts bluffing.
Timelines & technical
Questions before you start
Upload quality, lead times, proof timing, or anything else on your mind before you hit 'build.'
Partnerships & drops
Wholesale or collabs
Pop-ups, boutique drops, and creator partnerships start here when you need a shared plan.
Direct contact
Email the workshop before you over-explain the wrong form.
Best for larger commissions, lead-time checks, memorial sensitivity questions, and anything that needs human context before the quote.
Email wins fastest when…
- The emotion is easier to explain than the menu choices.
- Launch dates, packaging, or approvals change what the first proof should show.
- You want the workshop to tell you whether this belongs in products, configurator, or consult.
Easy opener if you hate writing the first email
- Subject: memorial figurine routing read
- Need: one keepsake plus plaque wording and one family reviewer.
- References: 2 photos attached. The proof cannot miss the paw marking or blue harness.
Location
Phoenix, Arizona
Best for
Larger commissions, collabs, memorial builds, turnaround questions, or requests that do not fit the standard configurator flow.
What to pin in the first email
- The real constraint: deadline, launch date, memorial timing, or why the proof cannot afford a bad first guess
- Quantity, packaging, collaborator context, or any reason the project is bigger than one neat one-off
- One or two reference photos, memorial notes, or must-save details that should shape the first proof
What you can trust
One routing read replaces three cleanup emails.
Whether you come through Products, the configurator, consult, or email, the output is the same: clear references, honest pricing, and an approval step before anything hits production. Email just adds one routing moment up front so you do not spend a week in the wrong lane.
What each route gives back
Products gives back
A family choice you can actually quote from.
You leave knowing whether the build is porch joke, pet likeness, or keepsake centerpiece before the option stack muddies the read.
Compare familiesConfigurator gives back
A live estimate plus one proof-ready bench ticket.
The one-off path packages photos, finish choices, and notes together so the quote and first proof start from the same story.
Open configuratorConsult gives back
A proof plan when scope or sensitivity changes the handoff.
Approvals, packaging, memorial context, or batch math get scoped before pricing pretends to be final.
Open consult boardWhy people ask before they submit
“For the memorial piece, the proof step gave us room to get the paw marking and plaque wording exactly right. No pressure, no rush.”
1 intake · Everything in one place
- Proof and pricing line up before anything moves into production
- Color, base, plaque, and prop upgrades stay visible while you build
- One clean upload flow keeps photos and notes together
- Made for gifts, memorials, collector shelves, and small custom drops